Office Technology
This learning experience will introduce students to basic skills needed to be successful in an office related career. Knowledge and experience will be gained in the areas of computers and general office procedures, which include communication (written and verbal), time management, telephone skills, and working with others. Students will learn superior customer service skills and how to understand the customer’s needs as well as how to deal with difficult customers.
Hands-on training will be provided in relation to various types of machines and devices found in the office setting. Students will also learn skills regarding the layout and design of ads, newsletters, and other design topics. Exposure to these key skill areas of office technologies will enhance the employability and success of each participant.
Topics Covered in Course:
· Computer Applications: Word, Excel, PowerPoint, Access
· Internet Basics & Other Computer Based Applications
· Use of Office Machines
· Graphic Design & Advertising
· Creating Newsletters, Documents, & Ads
· Digital Technologies
· Office Competencies
· Communication - written and oral
· Processing & Understanding Financial Information
· Managing Time, Tasks, & Records
· Telephone Systems & Procedures
· Team Work
· Personal & Career Development
· Importance of Superior Customer Service
· Understanding & Satisfying Customer Needs and Wants
· Interacting with Customers
· Handling Difficult Situations
· One Microsoft Office Specialist (MOS) Exam
· Two Certified Business Professional (CBP) Exams
| Office Technology Daytime: Starting Fall Quarter | |||
| Start Date: | January 4, 2010 | End Date: | June 30, 2010 |
| Start Time: | 9:00 am | End Time: | 12:00 pm |
| Days: | Monday and Wednesday | Tuition: | $1750
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** Additional Costs for Tools, Books and/or Supplies may apply.
